Returns & Exchanges

At Lazzoni, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your new furniture doesn't perfectly fit your space, we offer a streamlined return process for standard items within 14 days of delivery.

1

Initiate Your Request

Contact our customer care team or visit a Lazzoni showroom within 14 days of receiving your order to request a Return Merchandise Authorization (RMA).

2

Prepare for Collection

Ensure the item is in its original, unassembled condition and packed in the original protective packaging to prevent damage during transit.

3

Schedule Pickup

Our logistics partners will coordinate a convenient time to collect the item from your residence; please note that return shipping and restocking fees may apply.

4

Inspection and Refund

Once our quality control team inspects the returned piece at our warehouse, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing